Help & Support

Contact Us

We provide a useful and practical information service to help you when a death occurs among your family or friends.

If you have any queries regarding booking, amending or finding a notice, please contact us using the following email link: announcements@archant.co.uk.

If you have any technical issues with the website, please contact us using the following email link: help@familynotices24.co.uk.

FAQs

You can find the answers to some of our most Frequently Asked Questions (FAQs) in the list below: 

1. How do I place an announcement in the paper?

Please go to the Book a notice page, where you can choose the newspaper to place your announcement in. Select the title and you will be taken to their dedicated Family Notices website.

2. My notice is incorrect - I would like to change it.

If you are unhappy with the way that your notice has appeared in the newspaper, please get in touch with the newspaper directly.

If there is something you would like corrected on the website, please e-mail us at announcements@archant.co.uk.

3. I would like to be the editor of a notice, but I do not have a Unique Reference Number (URN).

We can only make the person who booked the original notice the editor of the notice. If you did book the original notice and have either lost, or were not given a Unique Reference Number (URN), please get in touch with the newspaper you booked the notice with and they will supply you with the URN for your announcement.

4. Why can't I find the notice I am looking for?

It may be that the names have been spelled differently - see “Search Tips” below for more information about searching for notices.

Most notices are published online on the same day the notice appears in the paper.

If yours is a weekly paper then they will appear on, or close to, the day of publication.

Some customers opt-out of publishing their notice online, in which case we will not display these notices.

This service started in 2007, and so only store notices going back to that time.

5. Search Tips

Type the name of the person you are looking for into the keywords field on the home page, and press Search.

If too many notices appear, you can:

  • Add more words to make the search more specific;
  • Select a notice type (eg “Weddings” or “In Memoriam”), either by clicking on the notice type icon on the home page or, by selecting the notice type in the notice type dropdown menu;
  • Limit the search (eg notices from the previous week), by selecting from the Date range dropdown menu.

If too few notices appear:

  • Make sure that the date range and notice type drop downs are set to “All Announcements” or left blank;
  • If there is a chance that the notice has appeared in a different newspaper, try choosing a different newspaper or region by clicking “Choose other publication” at the top of the page.
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