Terms and Conditions

Terms

These terms apply to all users of this website. If you do not accept these terms then you should immediately stop using this website . Your use of the website confirms your acceptance of these terms. We cannot guarantee that you will always be able to access the website; we will not be liable to you for any interruption or delay that you experience in accessing the website, whatever the cause.

Links

This site provides links to other websites. These links are for your convenience only and do not signify that we endorse or have any responsibility for the content of or any transactions that you enter into relating to those linked sites.

Viruses

If you knowingly send the website or its staff a virus, Trojan horse, worm etc. then Archant retains the right at its sole discretion to pursue you for all legal fees (including its own and those of any third party), damages and other expenses that may be incurred by it as a result of your actions.

Content

All material on this site is protected by copyright. You may only copy, download and reproduce it for your own personal use. You must not use it for reproduction on any other website, or in any way for commercial purposes or for gain unless you first obtain our written consent.

You may print copies of any item in hard copy, provided that you do not edit, alter, amend or delete any part of it or combine it with other source material. You may recopy the material to individual third parties for their personal information only if you acknowledge the website as the source of the information by including acknowledgement and the address of the website in the copy of the material AND you inform the third party that the material may not be copied or reproduced in anyway.

Sales and Services

A contract for us to supply you with goods or services will only be created when we accept your order (which we may do in writing, by email or by fulfilling that order). Goods and services advertised on this website may not actually be available when you place your order as we reserve the right to withdraw services at any time.

We will endeavour to deliver goods and provide services on the basis and in accordance with the timescales mentioned on this site but time shall not be of the essence of those arrangements and we will have no liability if we are delayed in or prevented from providing the goods/services by factors beyond our control.

This website is made available on the basis that there are excluded, to the extent permitted by law, any terms implied by statute or otherwise and all liability for any loss or damage however it arises out of the use of this website or reliance on its content.

Registration

When attempting to access parts of the website, such as community forums, reader comments or blogs, you may be asked to register if you want to submit a contribution. You must then supply certain details if requested, such as your email address and a password. If you are under 16 you must get the consent of a parent or guardian before registering.

You can only access the registration areas of the site if:

  • your email address and password (if requested) are personal and may not be used by anyone else to access the site;

  • you do not do anything to allow anyone who is not a registered user to access any registration area of the site;

  • you do not create additional registration accounts which may cause disruption or abuse of the site;

  • you do not supply us with false or misleading information or pass yourself off as another user.

If we believe that you have not complied with these requirements, we may cancel your access to the site immediately and without notice.

Contributions

We are delighted to receive your contributions to our bulletin boards, chat rooms and the like but only on the basis that:

  • you accept that they may be monitored;

  • you accept that we may exercise editorial control over them and may decide not to allow publication at our absolute discretion;

  • you warrant to us that all such contributions are lawful and not obscene, offensive, defamatory or infringe any rights of any third party and that you will indemnify us in respect of any breach of that warranty;

  • you warrant to all us that all content that you submit will be accurate, truthful and not misleading in any way;

  • you licence us and all Group Companies to use the information you provide on any medium and you waive your moral rights in respect of it.

Law and Jurisdiction

Your use of this website, these terms and any matters arising are subject to the laws of England. Any dispute is subject to the exclusive jurisdiction of the Courts of England. Save as specifically provided otherwise, this website is targetted only at, and goods and services are only available to, UK residents.

Competitions

The winner(s) may be notified by email and the results may published on this website and/or in the paper. We reserve the right to report details of competition winners and to publish their photos if required. The prize must be taken as offered with no alternative. In the event that the prize cannot be supplied no liability will attach to Archant. Entry into competitions gives rise to no binding agreement between the parties. When prizes are supplied by third parties we are acting as their agents and as such we exclude all liability for loss or damage you may suffer as a result of this promotion. The website editor's decision is final and no correspondence will be entered into. Employees of Archant and the prize provider and their immediate families and agents may not enter.

Privacy statement for Archant Group websites

Our privacy policy

Archant is committed to respecting your privacy. This statement sets out how Archant Group websites comply with European Community data protection requirements. We are registered under the Data Protection Act 1998. This privacy statement applies to this website only – it does not cover other websites to which we may provide links, or to Archant websites other than those operated by Archant Group.

Is it possible to access the website without disclosing personal data?

Yes. You can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, it will only be used in accordance with this privacy statement.

What information do we collect?

We collect the personal data that you volunteer on forms you submit to us (for example in registering for membership services), and in emails you send to us.

Where you can order products, we will collect your name, contact and billing information, transaction and credit card information.

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service. We will also use it to send you the information you have requested – for example details of houses for sale and jobs which match your requirements.

We may contact you for market research purposes or to give you information about new features on the website. You will only be contacted if you have given us authority to do so.

Do we disclose your personal data to third parties?

We will ensure that your personal data will not be disclosed to third parties except insofar as you have consented to such disclosure or we are required to do so by law. Your personal data may be disclosed to other companies within the Archant Group.

Can I see the information you hold about me? And can I amend it?

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information, please write to Celia Sutton, Data Protection, Archant Regional, Prospect House, Rouen Road, Norwich, Norfolk NR1 1RE, or email dataprotection@archant.co.uk..

If you believe that any information we are holding on you is incorrect, please write or e-mail us to the above address. We will correct any information which was found to be incorrect within 28 days and without charge.

If you have agreed to the disclosure of personal information and to receiving marketing and promotional information, but no longer wish to do so, then please contact us.

If you are unhappy with our response, you can ask the Information Commissioner to assess whether the requirements of the Data Protection Act have been met. Write to The Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Is the information you hold on me secure?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect on line. All employees who have access to your personal data are contractually obliged to respect your confidentiality.

We have put in place technology measures and security policies and procedures to protect personal information from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

Do we use cookies?

Yes. A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Your browser adds that text in a small file. A cookie helps us to analyse web traffic and allows websites to respond to you as an individual. For example cookies are used for membership details on the property, jobs and business sections.

Do you gather any other information?

Omniture, an independent measurement and research company, gathers non-personal data regarding the visitors to our site on our behalf using cookies and code. Both the cookies and the embedded code provide non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Archant uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

For quality control and training purposes, Archant may monitor or record your communications with it. We may also log your IP address, a unique identifier for your computer or other access device.

Advertising terms and conditions

Important: these conditions contain an indemnity if you breach your warranties to us

  1. General

    1. These conditions apply to any advertisement which you have asked us to publish on your behalf in a title (the “advert”) and by making such an offer (an “order”) you agree to be bound by these conditions in that respect.

    2. These conditions override any terms stipulated by you on order forms or elsewhere unless we accept those terms in writing. If we do so, these conditions will apply except to the extent that they are inconsistent with anything so agreed by us.

  2. Definitions

    “ We” and “us” means, and “our” refers to, the company which is the publisher of the title in which you have asked us to publish your advert. “Title” means any publication or website which we publish. “You” means, and “your” refers to, the person placing the order with us and where that person is an advertising or other agency placing the advert on behalf of their client that agency agrees that it has placed the order as principal.

  3. Orders

    1. We may insist on you submitting your order in writing and if we do so you will not be deemed to have placed an order until we receive it in writing. If you deliver copy instructions to us, we may treat this as an order unless it is clearly marked as “not constituting an order.”

    2. We will notify you if we do not accept your order within 3 days of receiving it. Publication of the advert will mean we have accepted the order.

    3. We are not obliged to accept your order or to publish any advert placed by you and cannot guarantee insertion, special position, the date or the classification of any such advert, or the distribution of the Title. we will not be liable for any loss or damage incurred as a result of our failure in these respects. we may reject any order prior to publication by notice to you and we will refund any pre-payment in that case but will have no further liability.

    4. If you place an order but fail to provide copy/artwork by the publication deadline (which we will notify to you on request), we may repeat any previous relevant advert from you for which we have copy, or use a filler, and charge you the full price of your order in any event.

  4. Advertising standards, legal obligations and third party rights

    1. you confirm and warrant to us that the copy you provide and the publication by us of an advert pursuant to an order will:

      • be legal, decent, honest and truthful;
      • not result in a breach of any relevant Code of Practice, including other provisions of the Advertising Standards Code of Practice;
      • not breach any legislation;
      • not infringe any copyright or other legal rights of any person and that you have received any consent needed to refer to or portray people (expressly or impliedly) in the advert.

    2. you agree:

      • to indemnify us in respect of all costs, damages and other charges we incur or to which we are subject as a result of publication of any advert pursuant to your order where there is a breach of any warranty given by you to us;
      • not be in breach of contract in relation to the order/advert;
      • that we may store, reproduce and distribute copy relating to any advert, including by electronic means;
      • that we may without notice or warning destroy any box office correspondence or communication received in response to an advert which we think it inappropriate to deliver;
      • that we may liaise with the police and/or any other relevant authority in relation to any order/advert or any response to any of them. we receive (including passing on your details);
      • that we may record and use your details to perform our obligations under these conditions and publish your advert (including by passing them to other group companies and/or sub-contractors as reasonably necessary to do so);
      • if you are an agency acting for a client, that we may provide a proof of the advert direct to the client for approval;
      • that we may hold your details on record for a reasonable period and contact you about future “specialist feature” adverts and/or advertising opportunities which we believe may be of interest to you.

  5. Cancellation

    1. We are not obliged to accept a cancellation request (which we may require to be made in writing) and will not be deemed to have done so unless we have issued a cancellation number to you.

    2. If we accept a cancellation for part of a series of adverts, we may surcharge you for any insertions in that series which are not cancelled.

  6. Artwork

    1. We retain copyright (and any other intellectual property rights) in all our artwork, copy and other materials in any advert (even if combined with any of your copyright materials). In addition, you agree that we own the copyright in the typographical arrangement of all adverts. No copy in any form will be returned unless agreed in writing by us at the time of placing the order.

    2. We will not be liable for accidental loss or damage to your copy, including artwork and photographs, in any format. Accordingly, our liability for nonaccidental damage to your copy will be limited to the value of the medium in which they are embodied.

  7. Errors, omissions or inaccuracies in adverts

    1. We will not be liable for:

      • any error, omission or inaccuracy in adverts a proof of which has been agreed by you;
      • any error in a second or subsequent advert in a series:
      • any error in an advert which does not detract from the essence of that advert.

    2. Where we acknowledge an error we will, at our choice, either publish the corrected advert, or issue you a credit note to a value not exceeding the price of the advert and this will be the limit of our liability in respect of the error.

  8. Payment

    1. Except where we state otherwise, all prices are exclusive of VAT.

    2. You will pay for an advert on placing an order, unless credit terms have been agreed. you will be sent an invoice unless you have pre-paid, in which case you will only be sent an invoice if you request one.

    3. Payment is due within 7 days of the date of the invoice, unless you apply for, and we grant, a monthly account.

    4. A query on an item on an invoice issued by us will not affect the time at which you are liable to pay the rest of that or any other invoice issued by us.

    5. If you do not pay a sum due to us by the due date, all sums due by you to us become payable on the due date for the sum not paid and we may suspend further advertising for you and charge you compensation and interest according to the Late Payment of Commercial Debts (Interest) Act 1998.

  9. Applicable Law

    1. Nothing in these conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for our fraud or otherwise to the extent it would be illegal to do so.

    2. These conditions shall be governed by and construed in accordance with the laws of England.